Our Refund Policy

Your satisfaction is our top priority, and this policy outlines our approach to refunds to ensure a smooth process.

Eligibility for Refunds

Refunds are available for up to 30 days from the date of purchase.

Refunds are exclusively issued as store credits, which can be applied to future purchases.

Please note, we only offer store credit as a form of refund, not cash refunds.

Refund Conditions

• The product must remain in its original state, unused, and without any premium theme activation.
• Requests must be submitted within the specified 30-day period.
• Proof of purchase is required for processing.

How to Submit a Refund Request

To initiate a refund, please reach out to our support team at contact@hangoutthemes.com with your order number and reason for requesting a refund. Store credits will be issued upon approval.

Policy Updates

This refund policy may be revised occasionally. We encourage you to review it from time to time to stay informed. By making a purchase, you agree to the terms set out here.

If you have any questions, feel free to contact us directly.

Additional Service Fee

Thank you for your support! A service fee is applied to each purchase to help cover operational expenses, such as payment processing and site upkeep.

Reasons for the Additional Fee

• A $20 fee is applied to all theme purchases, offsetting transaction fees specific to our business in Brazil.
• Service Quality: This fee allows us to maintain high standards of support and improve the user experience.
• Secure Transactions: Your transactions are processed securely, and this fee supports these systems.
• Sustainability Commitment: We continuously invest in sustainable practices, ensuring long-term benefits for all clients.

If you have further questions about this fee or any other aspect of our service, feel free to reach out to us. We appreciate your understanding and continued support!